Terms of Service

Last Updated: May 19, 2026

These Terms of Service (“Terms”) are a legal agreement between DemandMaven, Inc. (“DemandMaven,” “we,” “us,” or “our”) and you (“you” or “user”) regarding your access to and use of our website located at demandmaven.io (the “Site”) and any related content, resources, or communications we provide (collectively, the “Services”).

By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree, please do not access or use the Site or Services.

We may update these Terms from time to time. The date of the most recent revision will appear at the top of this page. Your continued use of the Site or Services after any changes constitutes your acceptance of the revised Terms.

1. Who We Are

DemandMaven is a growth consultancy that provides strategic advisory, research, and go-to-market consulting services to SaaS companies. Our Site is a public-facing website that provides information about our services, resources, and expertise. We do not offer a software platform, and visitors are not required to create accounts or log in to access most of the content on our Site.

2. Use of the Site

You may access and use the Site for lawful purposes related to learning about DemandMaven’s services, accessing our publicly available content, or initiating contact with us.

You agree not to:

  • Use the Site in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to any portion of the Site
  • Transmit any unsolicited or unauthorized advertising or promotional material
  • Use any automated means (bots, scrapers, crawlers) to access or collect information from the Site
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Engage in any conduct that could damage, disable, or impair the Site or interfere with others’ use of it
  • Reproduce, distribute, or create derivative works from Site content without our express written permission

3. Intellectual Property

All content on the Site — including text, graphics, logos, images, and other materials — is the property of DemandMaven, Inc. or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal or internal business purposes only. No content may be reproduced, republished, or distributed without our prior written consent.

Client engagement IP is governed separately. This section applies only to content published on the Site. Ownership of deliverables, client materials, and DemandMaven’s independent methodologies, frameworks, and know-how in the context of a consulting engagement are governed exclusively by the applicable Statement of Work and engagement Terms and Conditions — not by these Site Terms.

4. Email Communications and Content Subscriptions

If you subscribe to our email list, newsletter, or other content distribution via our Site, you consent to receiving communications from us electronically. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

5. Contact Forms and Inquiry Submissions

When you submit an inquiry, book a discovery call, or otherwise contact us through the Site, you agree that the information you provide is accurate and that you have the authority to share it. We use this information solely to respond to your inquiry and assess potential engagement fit. We do not share inquiry information with third parties for marketing purposes.

6. Client Engagements

These Terms govern your use of the Site only. They do not constitute or replace any separate engagement agreement, Statement of Work (SOW), or consulting contract entered into between DemandMaven and a client.

If you engage DemandMaven for consulting services, the following will be governed exclusively by your executed SOW and engagement Terms and Conditions — not by these Site Terms:

  • Scope of services and deliverables — what DemandMaven will produce and deliver
  • Fees, invoicing, and payment terms — including payment schedules, accepted payment methods, and late payment policies
  • Intellectual property ownership — including client ownership of deliverables and DemandMaven’s retained rights in its independent methodologies, frameworks, and know-how
  • Confidentiality — including DemandMaven’s obligations to protect your business information and the mutual confidentiality of engagement terms
  • Data handling — including how client-provided customer lists and other data are used in research activities

The Agreement between DemandMaven and a client takes effect when a fully executed SOW and deposit payment have been received. Nothing on this Site constitutes an offer to enter into an engagement or a binding commitment by either party.

7. Research Participants

From time to time, DemandMaven conducts qualitative research interviews and studies on behalf of clients. Participation in these research activities is entirely voluntary and separate from your use of this Site.

If you are invited to participate in a research interview or study facilitated by DemandMaven — whether through User Interviews, Respondent.io, direct outreach, or another channel — the following applies:

  • Participation is voluntary. You may decline to participate or withdraw at any time before the research findings are finalized and delivered to the client.
  • Your information is used for research purposes only. Information you share during a research session will be used solely to conduct and analyze research in connection with a specific client engagement. It will not be used to market to you or shared with unrelated third parties.
  • Sessions may be recorded. If a research session is recorded, you will be informed and asked for your consent prior to the recording beginning. Recordings and transcripts are used for internal analysis only.
  • Insights are typically anonymized. Unless you have explicitly agreed otherwise, your responses will be aggregated or anonymized before being included in any client deliverable.
  • You may request deletion. If you participated in a research session and would like your personal information deleted, you may contact us at the address in Section 14. We will honor deletion requests to the extent permitted by our obligations to the relevant client engagement.

Research participant data practices are described in more detail in our Privacy Policy. If you have questions about a specific research study you were invited to participate in, please contact us directly.

8. Third-Party Links

The Site may contain links to third-party websites or resources. These links are provided for your convenience only. We do not endorse and are not responsible for the content, products, or services of any third-party sites. Visiting third-party sites is at your own risk.

9. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. DEMANDMAVEN DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Content published on the Site — including blog posts, podcast content, and other resources — is intended for general informational and educational purposes only and does not constitute professional advice tailored to your specific business situation. Results from applying any general frameworks or concepts shared on the Site will vary.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DEMANDMAVEN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR ACCESS TO OR USE OF THE SITE OR ITS CONTENT. IN NO EVENT SHALL DEMANDMAVEN’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS EXCEED ONE HUNDRED DOLLARS ($100).

11. Indemnification

You agree to indemnify and hold harmless DemandMaven, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Site or violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

Any dispute arising out of or related to these Terms shall first be subject to good-faith negotiation between the parties for at least thirty (30) days. If unresolved, disputes shall be submitted to binding arbitration in Fulton County, Georgia, administered by JAMS pursuant to its Streamlined Arbitration Rules. Judgment on the arbitration award may be entered in any court with jurisdiction.

You and DemandMaven agree that any claims shall be brought in your or its individual capacity only, and not as part of a class action or representative proceeding.

13. Miscellaneous

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and DemandMaven with respect to your use of the Site.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

No Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

Assignment. You may not assign your rights under these Terms. DemandMaven may assign its rights without restriction.

Force Majeure. DemandMaven will not be liable for any failure or delay in the performance of its obligations under these Terms caused by events outside its reasonable control, including acts of God, natural disasters, war, terrorism, government action, labor disputes, or internet or infrastructure outages.

14. Contact

If you have questions about these Terms, please contact us at:

DemandMaven, Inc.
2514 Fontaine Cir, Decatur GA 30032
United States
asia@demandmaven.io
demandmaven.io/contact/